Our Guarantee
Return Policy
We want to make sure you're 100% satisfied with your purchase. If for any reason you're not completely happy with an item you've bought, you can return your order to us for a full refund. We believe in the quality of our products and stand by every item we carry.
We accept returns on both defective and non-defective items within 30 days of delivery. Returned items must be new and unused, in their original condition and packaging. Prefer a replacement instead of a refund? Exchanges are available too.
- Full refund, no restocking fees. Refunds are issued to your original payment method within 3 business days of us receiving your return. We never charge restocking fees.
- New condition & original packaging required. To ensure your return is accepted, items must be new and unused, returned in their original packaging.
- Return shipping. Returns are sent back to us by mail, with return shipping paid by the customer. If your item arrived damaged, defective, or incorrect, contact us first — we'll cover the return and send a replacement.
If you received a damaged or defective item, please contact us immediately for assistance.
Start a Return
To initiate a return or exchange, email sales@solutioncables.com with your order number and the part numbers you'd like to return. We'll confirm the return address and next steps, and process your refund within 3 business days of receiving the items.